Frequently Asked Questions
Everything you need to know about your Primi experience.
What is the standard shipping time for Primi orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your fabrics sustainably sourced?
At Primi, we prioritize quality and ethics. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we are working toward 100% sustainability by 2025.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page. You can also view your order history by logging into your Primi account.
Do you offer a size guide?
Yes, a detailed size guide is available on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific garment measurements provided.